Privacy Policy

Introduction

Peak Access Abseilers London (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://www.peak-access.co.uk), contact us, or use our rope access services in London.

1. Information We Collect

We may collect the following types of information to help us provide rope access and related services effectively:

  • Personal Information: This includes your name, email address, phone number, and any other details you provide when contacting us or requesting a quote.
  • Project Information: When you inquire about our rope access services, we may collect information related to your project requirements, including site location, scope of work, and any specific access needs.
  • Technical Information: We collect technical data such as your IP address, browser type, device information, and website usage data through cookies and similar technologies to improve our website’s functionality and user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To respond to inquiries, assess your project requirements, provide quotes, and deliver the rope access services you request.
  • Communication: To send you information related to your project, respond to questions, and provide updates about our services.
  • Marketing: With your permission, we may send occasional marketing communications about our rope access services in London. You can unsubscribe at any time.
  • Website Improvement: To analyze website usage and improve content and functionality, enhancing your experience with our site.

3. Information Sharing

We respect your privacy and do not sell or trade your personal information. We may share your data only under the following conditions:

  • Third-Party Service Providers: We work with trusted third-party providers (such as website hosting and analytics services) who assist us in delivering our services. These providers have access only to the data needed to perform their functions and are obligated to protect it.
  • Legal Requirements: We may disclose information if required by law or in response to legal requests, such as court orders or government regulations.

4. Data Security

We take reasonable security measures to protect your data from unauthorized access, alteration, and disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of internet transmission or storage is 100% secure.

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Correct any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data where appropriate.
  • Objection: Object to certain processing activities.
  • Withdrawal of Consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at [email@peak-access.co.uk].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and gather data on website performance. You can adjust your browser settings to refuse cookies; however, this may limit some functionalities of the website.

7. Links to Other Websites

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies if you choose to visit them.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices. We will post any updates on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Peak Access Abseilers London
17 Hanover Square, London
Email: services@peak-access.co.uk
Phone: 020 3011 0935

Effective Date: 01/11/2024